Terms & Conditions Part 1 (customers)

Welcome to SolidO2! These terms and conditions govern your use of our website and the purchase of our Solid o2 Oxygen treatments (AKA: mild hyperbaric oxygen treatments). By accessing or using our website and making a purchase, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website and making a purchase.

1. Purchase Validity and Cancellation

1.1 All purchases of Solid o2 oxygen treatments are valid for a period of 6 months from the date of purchase, unless otherwise stated.

1.2 In the event of a cancellation, a reasonable cancellation fee may apply. The specific amount will be determined by SolidO2 and communicated to you at the time of cancellation.

1.3 Bookings cancelled within less than 24 hours of the scheduled appointment date and time will be charged in full at the customer’s expense.

2. Refund and Cancellation Policy: Included but not limited too Single treatment and Pack Purchases

2.1 Pack purchases of Solid o2 oxygen treatments may be available at a discounted rate. Please note that refunds for pack purchases are calculated based on the treatments that have been actually taken, and therefore, refunds are not issued on a pro-rata basis.

2.2 Cancellations of any purchase will incur a 20% non-refundable deposit loss.

2.3 The refund amount will be determined by deducting the individual treatment cost (not at the pro-rata value of the pack) for the treatments that have already been used from the total pack purchase price.

2.4 The below is simply an illustration example of how a refund is to be calculated on a purchase. 
In this example the purchase is a 5 pack for R1980.  Should the client attend 1 session and then require a refund.  The refund will be calculated like this:  

  • The payment value of R1980 less the 20% (R396) online deposit fee of  is non-refundable
  • The balance of R1584 is with the site who is responsible for your refund may deduct the single session taken of R495 (current single session price)
  • Total refund due to client after cancellation is = R1089

If the client paid for the pack at the site/location/franchisee, then the Franchisee is responsible to refund the client according to these terms and conditions (franchisees do not have to pay Solid o2 Pty Ltd any fees for walk in clients but they will also charge for their 20% cancellation/transaction fee).  If the client paid for the pack online this website, then Solid o2 will refund the client in the same calculations.

3. Refund Disputes

3.1   All treatment purchases through Solid o2 Pty Ltd are funded to the allocated franchisees/sites as soon as possible and hence customers agree to not hold Solid o2 Pty Ltd responsible for their refund but we will try to assist in any disputes with any of our Franchisees.

3.2  In relation to the nature of point 3.1 above, all Franchisees accept responsibility to refund clients in the same manner as put in these terms and conditions.

3.3  For any refund disputes or inquiries, please contact us at admin@solido2.co.za. We will investigate the matter promptly and provide a resolution as per our policies and guidelines.

4. Changes to Terms and Conditions

4.1 Solid O2 reserves the right to modify or amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically to ensure your continued agreement with them.

5. Governing Law

5.1 These terms and conditions shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of laws principles.

By using our website and making a purchase, you acknowledge that you have read, understood, and agree to these terms and conditions.

“Solid O2 Connect’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.”

Terms & Conditions Part 2 (Site Owners/Franchisees)

Solid O2 is proud to offer a complimentary business solution akin to a free franchise, fostering a shared commitment to upholding the highest standards of our brand. This successful model remains unchanged and will continue to drive our growth as the fastest-growing entity in the industry. However, to sustain our momentum, certain adjustments are necessary to ensure synergy across our sites in terms of mindset, client treatment approach, online presence, and physical appearances.  As Solid o2 Pty Ltd evolves to give great service to both treament and chamber purchase clients, some elements/values/attributes may change, be added or removed and hence some images/text etc may display elements/values/attributes that are not given/changed or given and as a free business solution, Solid o2 is not held liable and/or forced to offer these online services/elements/attributes.

Considerations:
1. Home vs. Business: If you are running or starting a treatment center, Solid O2 Connect is the ideal choice. For those seeking the chamber alone, including delivery, setup, and basic operational training, the Standard option is recommended for home use.

2. Area Licenses: Our strategy focuses on encouraging new clients to open centers in locations further away, rather than losing sales to competitors. This approach increases the likelihood of gaining new sites that can market and sell treatments in synergy with us. We strongly advise new sites to open within a reasonable distance from existing ones.

3. Special Needs: Inspired by Jaden Ashton Pothier, every Solid O2 site commits to providing a 10% discount above any existing prices or discounts, allowing parents to accompany their child’s treatment free of charge. Further details are available in the full story.

4. Solid O2 Marketing: While we deliver free organic marketing to drive sales, Solid O2 reserves the right to adjust prices to ensure consistency across all sites and remain within industry norms. Additionally, Solid O2 may offer online discounts, coupons, and vouchers to encourage sales and expand our client base. Only for treatment sales conducted online via the Solid O2 website/payment platform, a small commission may be retained to support our marketing initiatives, including any associated card fees.

5. Fees: Whether for home use or adding to an existing business or starting a new one, Solid O2 does not charge any fees upfront. However, as Solid O2 head office incurs costs related to treatment campaigns, Visa/Mastercard website, SEO, and other online optimization and maintenance efforts, we retain a commission only when we secure a sale for you. Our aim is to generate revenue for you before covering our costs. Currently, the commission rate is set at 20% of any sale obtained through our online efforts, payment platform, call center, etc.

6. Additional Benefits: Please refer to the “Solid O2 Business Network Program” for a comprehensive list of free benefits, including online assistance and a dedicated location page on our website. We can showcase a picture of your site/business and even include your current business logo and name. These benefits come with lifetime support to ensure the safe and effective use of our equipment, safeguarding both your clients and our brand.

7. Higher Pressures and Modifications: Each country has its own regulations regarding mild and high pressures. Clients are responsible for operating, registering, and paying any fees associated with pressures outside the standard offerings. In South Africa, pressures equal to or above 1.5ATA are the client’s responsibility, not Solid O2.

8. Sale Assistance: Should you wish to sell your chamber, Solid O2 offers sales assistance while preserving the integrity of the brand. You can sell the chamber independently or with our support, with a Solid O2 fee of R5000 (excluding transportation costs) to cover installation, inspection, and training of the new site. The new client will also receive a warranty renewal for the remaining period of the initial 2-year warranty or an extension of 6 months if the warranty has expired.

9. Requirements: As part of our network, we function as a team to ensure the brand’s growth and the success of your branch. This entails simple tasks such as sharing positive lines on our social media platforms, sharing posts and advertisements on your own social media platforms

, providing excellent service to maintain the brand’s integrity, and ensuring that only trained staff members treat the public and operate the equipment. All posts and advertisements must be approved by Solid O2.

10. Site Review: To be listed as a Solid O2 preferred treatment center, a site review is mandatory to maintain a professional environment and synergy across all sites.

Please note that while product specifications, quality, and offered services will always match what is quoted and invoiced, images shared in quotes, invoices, and electronic communications may differ from the actual product delivered.

By participating in our network, a powerful network of like-minded individuals committed to helping others through these incredible treatments, you will showcase the professionalism of our brand through our collaborative efforts.

In the event of any discrepancies between quotes, invoices, emails, or other forms of electronic communication and these terms, Solid O2 reserves the right to correct such errors through written notice to the client.

It is crucial for all existing and potential sites to thoroughly read and understand these important provisions. If Solid O2 finds that a client is not operating in the best interest of the public, reputation, intellectual property of the brand, or if they purchase an alternative mild hyperbaric oxygen brand after setting up a Solid O2 site (causing a conflict of interest), we reserve the right to require the removal of all Solid O2 representational artwork, posters, signage, and online images associated with the Solid O2 brand. This includes Facebook pages, Instagram, and other online platforms featuring the Solid O2 name or related images. We strive for the success of all our sites within the professional and high-quality brand synergy, and any breach of these terms may result in accountability for damages.

By purchasing a chamber solution, you agree to these terms unless otherwise confirmed in writing by Solid O2 PTY Ltd.

We look forward to fostering a professional and caring synergy across all branches.

Privacy Policy

This privacy policy outlines how SolidO2 collects, uses, discloses, and protects the personal information you provide when using our website and purchasing our mild hyperbaric oxygen treatments. We are committed to protecting your privacy and ensuring the security of your personal information. By using our website and providing your personal information, you consent to the practices described in this privacy policy.

1. Information We Collect

1.1 Personal Information: When you make a purchase or interact with our website, we may collect personal information such as your name, email address, phone number, and billing address. We may also collect additional information necessary to provide our services, process payments, and communicate with you.

1.2 Payment Information: To process your payments, we may collect and store payment card information. However, we do not store full payment card numbers or security codes on our servers. We utilize secure third-party payment processors to handle payment transactions securely.

1.3 Log Data: Our website may automatically collect certain information when you visit, such as your IP address, browser type, referring/exit pages, and operating system. This data is used to analyze trends, administer the website, and gather demographic information for aggregate use.

2. Use of Information

2.1 We use the information collected to provide, maintain, and improve our services, fulfill your orders, process payments, and communicate with you about your purchases and updates related to our treatments and promotions.

2.2 We may also use your information to respond to your inquiries, provide customer support, and send you marketing communications if you have opted-in to receive such communications. You can unsubscribe from these communications at any time.

2.3 We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and providing our services, subject to strict confidentiality obligations.

3. Data Security

3.1 We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

4. Your Rights

4.1 You have the right to access, correct, update, and delete your personal information held by SolidO2. If you would like to exercise any of these rights or have any questions or concerns regarding your personal information, please contact us using the contact information provided at the end of this privacy policy.

5. Changes to the Privacy Policy

5.1 We reserve the right to update or change this privacy policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this privacy policy periodically for any updates or modifications.

6. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact us at:

SolidO2
Address: Alto Villa Estate, 50 Tembe Cl, Moreletapark, 0044
Email: admin@solido2.co.za