Refund and Returns Policy

Last updated: 26 September 2026

This policy explains how returns, refunds and cancellations work for orders placed on www.solido2.co.za. It does not limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Changed your mind (7-day cooling-off)

If you bought a product online, you may cancel and return it within 7 days of delivery, without giving a reason.

The product must be unused, undamaged and in its original packaging, with all parts and accessories.
Contact us first so we can confirm the return and arrange collection or give you the return address.
You pay the direct cost of returning the product.
We refund you within 30 days of receiving the product back, to your original payment method.

Faulty or damaged products

If a product arrives damaged, note it on the courier’s delivery slip and contact us within 48 hours with photos.
If a product develops a fault within 6 months of delivery, and the fault is not caused by misuse or incorrect installation, you may choose a repair, a replacement or a refund, as the Consumer Protection Act provides.
After 6 months, faults are handled under the product’s warranty.
We cover the cost of collecting or returning faulty products.

Hyperbaric chambers

Chambers are specified, delivered, installed and commissioned for your site by our own team.

You may cancel an order within 7 days of placing it and before delivery is scheduled, for a full refund.
Once a chamber has been delivered and installed, it cannot be returned for a change of mind.
Faults are covered as described above and by the chamber’s warranty, and are repaired by our local team.

Solid O2 Academy courses

Courses are digital and are delivered to your account after payment.

You may cancel within 7 days of purchase for a full refund, provided no learner seat has been used to start a module.
Once a module has been started, the course cannot be refunded.
If you cannot access a course because of a problem on our side, contact us and we will fix it or refund you.

How to request a return or refund

Email robert@solido2.co.za or call 060 593 7573 with your order number and the reason for the return.
We confirm the return and arrange collection, or give you the address to send it to.
Once we receive and inspect the product, we email you to confirm the refund, repair or replacement.

Refunds

Approved refunds are paid to your original payment method within 30 days. Your bank may take a few extra working days to show the refund.

Delivery

For delivery times and costs, see our Shipping and Delivery Policy.

Contact us

Questions about a return or refund? Contact us on 060 593 7573 or robert@solido2.co.za, Monday to Friday, 08:00 to 17:00.